Frequent Questions
Frequently Asked Questions
How do I add products to my shopping cart?
Browse our products and click the "Add to Cart" button on any product you want to purchase. You can add multiple items and adjust quantities in your cart before checkout.
Can I modify my cart before checkout?
Yes, you can modify your cart anytime before checkout. You can change quantities, remove items, or add new products. Your cart is saved until you complete your purchase.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, UPI, net banking, and digital wallets. All payments are processed through secure, encrypted payment gateways.
How long does shipping take?
Standard delivery takes 3-7 business days across India. Express delivery options are available at additional cost. Free shipping is available for orders above ₹10,000.
Can I cancel my order after payment?
Orders can be cancelled before payment processing. Once payment is confirmed, cancellation is subject to our refund policy. Contact customer support for assistance.
What is your return policy?
Gold and silver products cannot be returned unless there is a manufacturing defect or quality issue. If you receive a product with quality issues, contact us within 24 hours of delivery.
How do I track my order?
After your order is shipped, you will receive a tracking number via email. You can use this number to track your delivery status on our website or through the courier service.
Do you ship internationally?
Currently, we only ship within India. We deliver to all major cities and towns across the country. Delivery to remote areas may take longer.
How secure is my payment information?
We use industry-standard SSL encryption to protect your payment information. We do not store your payment card details on our servers. All transactions are processed through secure payment gateways.
What should I do if I have a complaint?
We value your feedback and strive to resolve any issues promptly. Contact our customer support team via email at support@vibullion.com or call us at +91 83743 161XX. We typically respond within 24 hours.