Terms & Conditions

VIINDHYA AU BULLION LLP
B-15 & 16, Industrial Estate, Sanathnagar Road, Hyderabad, Telangana, India.

E-Commerce Terms & Conditions

These Terms and Conditions govern your use of the Viindhya AU Bullion LLP website and online shopping services. By accessing our website and making purchases, you agree to be bound by these terms.

1. Website Usage & Account

  • Account Registration: You may browse our website without creating an account, but you must register to make purchases. You are responsible for maintaining the confidentiality of your account credentials.
  • Age Requirement: You must be at least 18 years old to create an account and make purchases.
  • Account Security: You are responsible for all activities under your account. Notify us immediately of any unauthorized use.
  • Accurate Information: You must provide accurate, current, and complete information during registration and checkout.

2. Product Information & Pricing

  • Product Descriptions: We strive to provide accurate product descriptions, images, and specifications. However, we do not guarantee that all information is completely accurate or current.
  • Pricing: All prices are displayed in Indian Rupees (₹) and include applicable taxes. Prices are subject to change without notice.
  • Product Availability: Product availability is subject to change. We reserve the right to discontinue products at any time.
  • Gold Purity: All gold products are certified for purity. Purity levels are clearly indicated for each product.

3. Shopping Cart & Orders

  • Cart Management: You can add, remove, or modify items in your shopping cart before checkout. Cart contents are not reserved until payment is completed.
  • Order Confirmation: Orders are confirmed only after successful payment processing. You will receive an email confirmation with order details.
  • Order Modifications: Orders cannot be modified after payment confirmation. Contact customer support for assistance.
  • Order Cancellation: Orders can be cancelled before payment processing. Once payment is confirmed, cancellation is subject to our refund policy.

4. Payment & Security

  • Payment Methods: We accept various payment methods including credit/debit cards, UPI, net banking, and digital wallets.
  • Payment Security: All payments are processed through secure, encrypted payment gateways. We do not store your payment card information.
  • Payment Verification: Orders are processed only after payment verification. Failed payments will result in order cancellation.
  • Currency: All transactions are processed in Indian Rupees (₹).

5. Shipping & Delivery

  • Delivery Areas: We deliver to all major cities and towns across India. Delivery to remote areas may take longer.
  • Shipping Charges: Shipping charges are calculated based on delivery location and order value. Free shipping is available for orders above ₹10,000.
  • Delivery Timeline: Standard delivery takes 3-7 business days. Express delivery options are available at additional cost.
  • Delivery Address: Ensure your delivery address is accurate and complete. We are not responsible for delivery failures due to incorrect addresses.
  • Delivery Confirmation: All deliveries require signature confirmation. You may be required to provide valid ID proof upon delivery.

6. Returns & Refunds

  • Return Policy: Gold and silver products cannot be returned unless there is a manufacturing defect or quality issue.
  • Quality Issues: If you receive a product with quality issues, contact us within 24 hours of delivery with photographic evidence.
  • Refund Process: Refunds are processed within 7-10 business days after return approval. Refunds will be credited to your original payment method.
  • Return Shipping: Return shipping costs are borne by the customer unless the return is due to our error.

7. Privacy & Data Protection

  • Personal Information: We collect and process personal information as outlined in our Privacy Policy.
  • Data Security: We implement appropriate security measures to protect your personal information.
  • Third-Party Services: We may use third-party services for payment processing and analytics. These services have their own privacy policies.
  • Marketing Communications: You may opt out of marketing communications at any time.

8. Intellectual Property

  • Website Content: All content on our website, including text, images, logos, and designs, is our intellectual property.
  • Usage Restrictions: You may not copy, reproduce, or distribute our content without written permission.
  • Product Images: Product images are for reference only and may not reflect exact appearance.

9. Limitation of Liability

  • Product Liability: Our liability is limited to the purchase price of the product in case of defects.
  • Website Availability: We do not guarantee uninterrupted website access. We may perform maintenance that temporarily affects availability.
  • Third-Party Links: We are not responsible for content on third-party websites linked from our site.

10. Dispute Resolution

  • Governing Law: These terms are governed by Indian law. Any disputes will be subject to the jurisdiction of courts in Hyderabad, Telangana.
  • Dispute Resolution: We encourage resolving disputes through direct communication. If unresolved, disputes may be referred to appropriate legal authorities.

11. Changes to Terms

  • Modification Rights: We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting.
  • Notification: We will notify users of significant changes via email or website notice.
  • Continued Use: Continued use of our services after changes constitutes acceptance of new terms.

12. Contact Information

For questions about these terms or our services, contact us:

  • Email: support@vibullion.com
  • Phone: +91 83743 161XX
  • Address: B-15 & 16, Industrial Estate, Sanathnagar Road, Hyderabad, Telangana, India
  • Business Hours: Monday - Saturday, 10:00 AM - 6:00 PM IST

Last updated: December 09, 2025. These terms are effective immediately and apply to all users of our website and services.